What is 311?
311 is an easy-to-remember, three-digit, non-emergency telephone number that offers a single window of direct access to Halton government services.
311 provides free, multilingual assistance to anyone calling from within Halton.
It allows citizens to request a service or receive general information.
Whose services can I access by dialing 311?
Halton Region
City of Burlington
Town of Halton Hills
Town of Milton
Town of Oakville
Halton District School Board
Halton Catholic District School Board
Halton Regional Police Service (non-emergency calls)
What are some examples of 311 calls?
reports of potholes
questions on site plan applications
location and hours of libraries
requests to register for parks and recreation programs
complaints about parking bylaw infractions
reports of stolen property after an event has occurred
requests to hire police officers for special events
reports of motor vehicle accidents
queries on police security checks
reports of suspected food poisoning
queries about well water
requests to book travel health clinic appointments
reports of dog bites
requests for financial assistance
queries on child development
queries on road construction projects
reports of sewer backup
reports of missed garbage collection
queries on acceptable items for recycling
What are the hours of operation?
You can dial 311 any time and speak to a live person.
Regular business hours of 8:30 am to 4:30 pm.
After regular business hours, only those of an urgent nature will be handled.
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